Terms & Conditions

Radford Leathers

The Right Product, the Right Price, at the Right Time

About Us

Welcome to Radford Leathers Online, the virtual store of Radford Leather Fashions. We supply quality leather and sheepskin products. We’re dedicated to providing quality Leather and Sheepskin Products and good customer service. We hope you’re happy with our service, and if you have any suggestions for improvement, please let us know.

Reaching Us

Our Contact details are as follows:

Radford Leather Fashions
270-272 Radford Road,
COVENTRY,
CV6 3BU,
UK Mainland

Phone: +44 (0) 24 76 597260                            Fax: +44 (0) 24 76 601122

Email: enquiries@radfordleathers.com               VAT Number: GB 274 0006 93

Making A Purchase

To order, browse our online catalogue and click on the item(s) to add them to the shopping basket. After you’ve finished, click on “Checkout” and you’ll be asked for a few details that we need to process the Order.

NB: When finalising your order details (e.g. entering address and payment details) please be aware that page loading times can be up to 1 minute. This depends on your connection speed and the amount of other site traffic. Please wait at least this amount of time before re-clicking on a confirmation button as this can often duplicate your order.

Your credit card details will only be provided on a Secure Server to WorldPay. We are not provided with this information.

IMPORTANT: Orders are subject to availability, cleared funds, confirmation of price, specification and cancellation in the event of errors. Your order is not confirmed until you receive an email from us containing expected despatch date and a 6-digit order number.

 

Shipping And Handling   

UK Mainland delivery is by Royal Mail or a National Courier company.

Shipping costs are calculated based on your spend and destination of the parcel.  There is a calculator on your cart that will calculate the shipping cost.

ALL ORDERS ARE SENT TO THE DELIVERY ADDRESS PROVIDED BY YOU. Please ensure you provide the full name and address to which the card is registered as well as the delivery address.

Delivery Schedule

Radford Leathers aim to despatch all orders as soon as possible and generally between 4-5 days from receipt of order (subject to payment clearance and availability). First orders may often take up to an additional 48 hours for despatch, due to address and payment detail verification so please allow for this when placing an order.

N.B. Orders requiring special manufacture are usually ready for despatch within 21 working days (subject to payment clearance).

Orders are sent via Royal Mail.

Royal Mail will generally deliver to UK addresses within 3-5 working days depending on the postal service used and time of year.  Delivery to non UK addresses can take longer depending on the destination and postal service used.

The delivery timeframe is not guaranteed and delays can occur, especially at peak periods, or at times of adverse weather conditions.

What should I do if I haven’t received my order?

Purchases that do not arrive within the following time frame are classed by Royal Mail as officially lost.  It is Royal Mail who stipulate these time frames and therefore will not investigate any possible loss before such times.

UK Addresses – 15 working days* from the due delivery date

EU Addresses – 20 working days* from the due delivery date

All Other Destinations – 25 working days* from due delivery date

*Excludes weekends and UK Public / Bank Holidays

In view of the above stated timeframes and to allow for weekends, delays in delivery times etc, we allow 28 days before treating items to UK and European destinations as lost, and 35 days for all other destinations.

In the event you or the intended recipient designated by you have not received your parcel, we will send you a form for your completion. After the above stated time frames, we will make a claim to Royal Mail on your behalf. This process involves supplying Royal Mail with full details of the transaction, name and address details contact phone number etc of the buyer together, with details of the item and costs etc.

It is important to note that during Royal Mail’s investigation, they usually ask the buyer to confirm non-delivery. If Royal Mail does not get a response from the buyer they will assume the item has been delivered and will not pay compensation to us as the seller, which means in turn that we will not process a refund.

Once Royal Mail have received a response from the buyer and have satisfied themselves that the item is officially lost, they will issue compensation due to us and in turn we will refund the buyer. Claims for compensation from Royal Mail can be a lengthy process, especially when an item has been sent to an address outside the UK and we ask you to bear with us whilst we undertake the process.

Back Orders

If a particular product is out of stock, we will do our best to inform you straight away and perhaps suggest an alternative. It is important that we have either a valid email address or contact telephone number.

Tax Charges

All prices shown are in UK Sterling including VAT (except where stated), and are subject to change without notice. Items listed are stock supported but please check availability wherever possible. Incompatible items must be returned within 7 days and are subject to a 10% restocking and handling charge.

Customers residing outside the EU whose purchases are eligible to treatment of zero rated VAT can elect to obtain a VAT refund.  For this, we will charge an admin fee of £5 and the minimum spend must be £50 exclusive of shipping and handling fees for which no VAT refund is eligible.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted by WorldPay.

WorldPay recognise that security is one of the major concerns for the shopper during an online transaction. So they use state of the art security tools and techniques to ensure that you are protected against online fraud.

For more information about WorldPay online security visit the WorldPay website at www.worldpay.com.

Your card details are not stored by Radford Leathers.

Privacy Policy

Radford Leathers does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses and to store your details if you login as a new customer.

When you order from us, you will be asked to supply address and contact details.

These details will not be put to any other purpose other than to respond direct to you. Your details will not be listed on any external web site or directory.

Under no circumstances will we sell, trade, rent or otherwise disclose your details to others.

Your card details are not stored by Radford Leathers.

Returns Policy

Customers have a cooling off period of 14 working days from receipt of goods ordered in which they have the right to cancel. Exceptions to the right to cancel apply to services that begin, by agreement before the end of the cooling off period (i.e. delivery charges) and goods made to the customers specification (i.e. specially ordered products).  Notice of cancellation must be given in writing, by registered post.

  • Faulty Item: Speak to us on +44 (0) 24 76 597260. Items which are faulty must be returned within 14 days of receipt.
  • Incompatible Item: Speak to us on +44 (0) 24 76 597260 within 14 days of receiving the order. There is a 10% handling charge for incompatible items. Customers are responsible to pay for the return postage of the item.  Please ensure you are happy with this prior to placing your order.
  • Item Missing or Incorrect Item Sent: Speak to us on +44 (0) 24 76 597260 within 24 hours of receiving the order.
  • Damaged Item: Speak to us on +44 (0) 24 76 597260 within 24 hours of receiving the order.

Customers have the right to return their order within 14 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods.  No shipping fees will be refunded.  This is because such costs will have been incurred on despatching an item at your request.  Items made to customer specification cannot be refunded.

Postage costs will only be refunded if in exceptional circumstances the goods received were incorrect, faulty or damaged upon receipt.  Photographic evidence may be required to support a claim.

 

Returned items should be sent by Royal Mail and it is essential that a certificate of Posting is obtained from the Post Office. We will not be responsible for items lost in the Post whilst being returned.

 

Any returned items must be received within 14 days of purchase to qualify for a refund or replacement. Any goods returned more than 28 days after purchase, whether faulty or not, will not be refunded or replaced.

 

Any items damaged during return due to insufficient packaging may only receive a part refund at our discretion.

 

In the rare event of a customer receiving an incorrect item, we will, upon receipt of the returned incorrect item, send the correct item, subject to stock availability, and refund return postage charges.  We will not cover return postage charges costs for Special Delivery or any courier service.

 

If orders are returned to us and described as ‘Not Called For’ by Royal Mail, customers wanting the item to be redelivered will be required to fund the additional charges associated with the re-posting of the returned item. Where customers do not wish the item to be re-delivered, the original postage charges will not be refunded since these will have been incurred by us at your request.

 

When Returning Items: All returned items must be adequately packaged (preferably in the original packaging). Radford Leathers take no responsibility for any damage to items that are not packaged adequately and damaged in transit to them. Please ensure that you enclose

  • Your order reference
  • Details of why you are returning the items
  • If you are seeking an alternative item, details of the alternative item you are seeking along with the delivery address to which it should be sent
  • All packaging
Remittance Terms

Payment for all goods is taken prior to despatch.

On placing the order, it is taken that customers have read and agreed to these terms and conditions prior to making their purchase.